Privacy Policy

Introduction

Thank you for choosing Faith Nova. We are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website or interact with our services. As a company based in the United Kingdom, we adhere to the General Data Protection Regulation (GDPR) and other applicable laws.

What Information We Collect

  • Personal Identification Information: name, email address, phone number, shipping and billing address (e.g., when you purchase, create an account, subscribe to our newsletter, or participate in promotions).
  • Payment Information: payment method details necessary to process transactions. (Payments are processed by our payment providers; we do not store full card details.)
  • Technical & Usage Information: IP address, browser and device data, pages viewed, referring/exit pages, time stamps, and other analytics regarding your interaction with our site.
  • Communications: messages you send to us via contact forms, email, or social channels.

How We Use Your Information

  • Provide & Improve Services: process and fulfill orders, provide customer support, manage your account, and optimize our website and product offerings.
  • Marketing (with consent): send updates, promotions, and product news. You can opt out at any time by using the unsubscribe link or contacting us.
  • Security & Fraud Prevention: protect our site, our customers, and our business from fraud, misuse, or unauthorized access.
  • Legal Compliance: comply with applicable laws, regulations, and lawful requests.

Sharing Your Information

We do not sell or rent your personal data. We may share information with:

  • Service Providers: payment processors, shipping/logistics partners, analytics and email service providers, and other vendors who act on our behalf under contracts that protect your data.
  • Legal & Compliance: when required by law or to protect our rights, property, or users.

Legal Basis (GDPR)

We process personal data on the following legal bases: performance of a contract (e.g., fulfilling your order), legitimate interests (e.g., site security, improvement), consent (e.g., marketing emails), and legal obligations (e.g., tax and accounting).

Data Retention

We keep personal data only as long as necessary for the purposes described above (for example, to comply with legal, accounting, or reporting requirements). When no longer needed, information is securely deleted or anonymized.

Cookies & Tracking Technologies

We use cookies and similar technologies to remember preferences, improve performance, personalize content, provide social features, and analyze traffic. You can control cookies via your browser settings. Disabling cookies may affect some functionality of the site.

Your Rights

Subject to applicable law, you may have the right to:

  • Access the personal data we hold about you;
  • Rectify inaccurate or incomplete data;
  • Erase your personal data (right to be forgotten);
  • Restrict or Object to certain processing;
  • Portability: receive your data in a commonly used, machine-readable format;
  • Withdraw consent at any time where processing is based on consent.

To exercise your rights, please contact us using the details in the “Contact Us” section below. You may also lodge a complaint with your local data protection authority.

International Transfers

Where service providers process your data outside the UK/EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your information.

Children’s Privacy

Our website is not directed to children under 16, and we do not knowingly collect personal information from children.

Data Security

We implement administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

Changes to This Privacy Policy

We may update this Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the website after changes take effect constitutes acceptance of the updated Policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

This Policy is provided for general informational purposes and does not constitute legal advice.