Helena Cross Pendant Necklace

Our apparel runs true to size for most people. If you prefer a relaxed or oversized fit, we recommend ordering one size up.

If you're between sizes, sizing up is usually the most comfortable option.

For the best fit, you can also measure your favorite hoodie or tee and compare it with the size chart below.

Free Shipping for U.S. Orders Over $79

At Faith Nova, we are dedicated to offering a seamless shopping experience. For all orders within the United States, we provide free shipping on orders over $79. For orders below this amount, a flat shipping fee of $8.99 will be applied.

U.S. Domestic Orders

All U.S. domestic orders are processed within 1 business day after receiving your order. Once processed, your order will be shipped with an estimated delivery time of 4-6 business days. Please note that delivery times may vary depending on your location and external factors.

International Orders

We also proudly ship worldwide, offering reliable international shipping services. Please note that international orders are processed within 2 business days after receiving your order. Estimated delivery times for international orders are 8-10 business days, depending on your location.

• Australia and New Zealand: Shipping fee is $19.99
• Canada and Mexico: Shipping fee is $15.99
• Europe (excluding Russia and Belarus): Shipping fee is $17.99

Order Processing & Production Times

• In-stock items: Processed within 2–3 business days.
• Made-to-order or personalized pieces: Production typically takes 5–10 business days before shipment. We will notify you by email if additional time is required.

Estimated Shipping Times

• Standard shipping: 7–10 business days (destination-dependent).
• Expedited shipping (where available): 3–5 business days.

Shipping times are estimates and may be affected by customs clearance, peak seasons, or local carrier delays.

Shipping Partners

We work with leading international carriers including FedEx, UPS, DHL, USPS, Royal Mail, TNT, and EMS. The most suitable carrier will be selected based on your location.

Damages, Loss, and Insurance

All shipments are insured during transit. If your parcel arrives damaged or is suspected to be lost:

1. Contact us within 48 hours of delivery (or the expected delivery date for lost parcels).
2. Keep all outer boxes, inner packaging, and the product for documentation.

We will assist with carrier and insurance claims and arrange a replacement or other appropriate solution.

Customs, Duties & Taxes

Customs duties, import taxes, and fees (if applicable) are the customer’s responsibility and are not included at checkout. Please check your local regulations before ordering.

Tracking Your Order

Once shipped, you will receive a confirmation email containing your tracking number. Tracking details typically become active within 24 hours.

Address Accuracy & Delivery Issues

Please ensure that your shipping address and contact details are accurate. We are not responsible for delays or non-delivery caused by incorrect addresses or recipients being unavailable. If a package is returned to us, we can reship it (additional postage may apply) or process a refund of the product price in line with our Return Policy.

Contact Us

If you have any questions regarding shipping or your order, please contact us at support@faithnovaworld.com.