Promised Land Collection Special Edition Gift Box

Free Shipping for U.S. Orders Over $79

At Faith Nova, we are dedicated to offering a seamless shopping experience. For all orders within the United States, we provide free shipping on orders over $79. For orders below this amount, a flat shipping fee of $8.99 will be applied.

U.S. Domestic Orders

All U.S. domestic orders are processed within 1 business day after receiving your order. Once processed, your order will be shipped with an estimated delivery time of 4-6 business days. Please note that delivery times may vary depending on your location and external factors.

International Orders

We also proudly ship worldwide, offering reliable international shipping services. Please note that international orders are processed within 2 business days after receiving your order. Estimated delivery times for international orders are 8-10 business days, depending on your location.

• Australia and New Zealand: Shipping fee is $19.99
• Canada and Mexico: Shipping fee is $15.99
• Europe (excluding Russia and Belarus): Shipping fee is $17.99

Order Processing & Production Times

• In-stock items: Processed within 2–3 business days.
• Made-to-order or personalized pieces: Production typically takes 5–10 business days before shipment. We will notify you by email if additional time is required.

Estimated Shipping Times

• Standard shipping: 7–10 business days (destination-dependent).
• Expedited shipping (where available): 3–5 business days.

Shipping times are estimates and may be affected by customs clearance, peak seasons, or local carrier delays.

Shipping Partners

We work with leading international carriers including FedEx, UPS, DHL, USPS, Royal Mail, TNT, and EMS. The most suitable carrier will be selected based on your location.

Damages, Loss, and Insurance

All shipments are insured during transit. If your parcel arrives damaged or is suspected to be lost:

1. Contact us within 48 hours of delivery (or the expected delivery date for lost parcels).
2. Keep all outer boxes, inner packaging, and the product for documentation.

We will assist with carrier and insurance claims and arrange a replacement or other appropriate solution.

Customs, Duties & Taxes

Customs duties, import taxes, and fees (if applicable) are the customer’s responsibility and are not included at checkout. Please check your local regulations before ordering.

Tracking Your Order

Once shipped, you will receive a confirmation email containing your tracking number. Tracking details typically become active within 24 hours.

Address Accuracy & Delivery Issues

Please ensure that your shipping address and contact details are accurate. We are not responsible for delays or non-delivery caused by incorrect addresses or recipients being unavailable. If a package is returned to us, we can reship it (additional postage may apply) or process a refund of the product price in line with our Return Policy.

Contact Us

If you have any questions regarding shipping or your order, please contact us at support@faithnovaworld.com.

General: Keep dry; remove before showering, swimming, or workouts. Last on, first off—wear after skincare or perfume, remove before bed. Store pieces separately in soft pouches to avoid scratches and tangles. Clean gently with a soft cloth; avoid chemicals and abrasives.

Sterling Silver (925): Tarnish from air and humidity is normal; wipe after wear with a silver cloth. For a deeper clean, use mild soap and lukewarm water with a soft brush, then rinse and dry. Use silver dips only for plain silver (not pearls, enamel, or porous stones).

Gold Vermeil: Avoid friction, chemicals, and long water exposure. Clean with mild soapy water, pat dry, then finish with a soft cloth. Store separately; re-plating service is available if needed.

Solid Gold: Soak in mild soapy water, brush softly, rinse, and dry. Avoid chlorine and strong household cleaners.

Pearls & Mother-of-Pearl: Wipe after wear with a soft cloth. Keep away from acids, perfume, hairspray, heat, and prolonged soaking. Store flat in a soft pouch.

Gemstones: Clean with mild soapy water and a soft brush; rinse and dry. Avoid ultrasonic or steam for fragile or treated stones.

Enamel: Avoid impacts, chemicals, and sudden temperature changes. Wipe with a damp soft cloth and dry fully.

Why Silver Turns Black: Oxidation with oxygen and sulfur in the air; body chemistry can accelerate it.

Restore Tarnished Silver: Polish with a silver cloth. Clean with mild soap, rinse, and dry. Quick silver dip only for plain silver; rinse and dry immediately.

Storage: Use the provided soft pouch; add anti-tarnish tabs in humid climates. Fasten chains before storing.