Staircase Cross Ring

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

General: Keep dry; remove before showering, swimming, or workouts. Last on, first off—wear after skincare or perfume, remove before bed. Store pieces separately in soft pouches to avoid scratches and tangles. Clean gently with a soft cloth; avoid chemicals and abrasives.

Sterling Silver (925): Tarnish from air and humidity is normal; wipe after wear with a silver cloth. For a deeper clean, use mild soap and lukewarm water with a soft brush, then rinse and dry. Use silver dips only for plain silver (not pearls, enamel, or porous stones).

Gold Vermeil: Avoid friction, chemicals, and long water exposure. Clean with mild soapy water, pat dry, then finish with a soft cloth. Store separately; re-plating service is available if needed.

Solid Gold: Soak in mild soapy water, brush softly, rinse, and dry. Avoid chlorine and strong household cleaners.

Pearls & Mother-of-Pearl: Wipe after wear with a soft cloth. Keep away from acids, perfume, hairspray, heat, and prolonged soaking. Store flat in a soft pouch.

Gemstones: Clean with mild soapy water and a soft brush; rinse and dry. Avoid ultrasonic or steam for fragile or treated stones.

Enamel: Avoid impacts, chemicals, and sudden temperature changes. Wipe with a damp soft cloth and dry fully.

Why Silver Turns Black: Oxidation with oxygen and sulfur in the air; body chemistry can accelerate it.

Restore Tarnished Silver: Polish with a silver cloth. Clean with mild soap, rinse, and dry. Quick silver dip only for plain silver; rinse and dry immediately.

Storage: Use the provided soft pouch; add anti-tarnish tabs in humid climates. Fasten chains before storing.